FREE SHIPPING

 YES We ship for free!

Any Purchase of $50 or more on the website include FREE standard shipping to Canada and USA.

It will take 1-3 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Please allow up to 2-3 business days for orders to process.

You will receive a confirmation e-mail with the tracking link once your order ships. 

 

DESTINATION COURIER ESTIMATED TIME TAXES AND DUTIES
CANADA Canada Post/UPS 2-5 Business Days Charged by Province
USA Canada Post/UPS 3-7 Business Days Charged bt State

EUROPE

Canada Post/UPS

5-10 Business Days

VAT Charged 
INTERNATIONAL Canada Post/UPS
5-15 Business Days
Charged by Country

INTERNATIONAL TAXES AND DUTIES

International customers (outside of Canada) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by IDENTITY hair Extensions, and thus cannot be refunded. 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best we can to speed up processing and shipping times, therefore you have a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@identityhairextensions.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. 

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

RETURNS

By placing an order at IDENTITY Hair Extensions, you are responsible for the cost of return shipping.

 

COUNTRIES WE DO NOT SHIP TO:

-Algeria -Angola -Benin -Botswana -Burkina Faso -Burundi -Cabo Verde -Cameroon 

-Central African Republic -Chad -Comoros -Congo -Cote d'Ivoire -Cuba -Djibouti

-Egypt -Equatorial Guinea -Eritrea -Ethiopia -Gabon -Gambia -Ghana -Guinea bissau

-Iran -Iraq -Kazakhstan -Kenya -Lebanon -Lesotho -Liberia -Libya -Lithuania

-Madagascar -Malawi -Mali -Mauritius -Morocco -Mozambique -Namibia -Niger -Nigeria

-North Korea -North Korea -Pakistan -Rwanda -Sao tome and Principe -Senegal

-Seychelles  -Sierra Leone -Somalia -South Africa -South Sudan -Sudan -Swaziland 

-Syria -Tanzania -Togo -Tunisia -Uganda -Zambia  -Zimbabwe



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