Online Delivery Update

We hope you and your family are safe. We are currently experiencing higher than normal order volumes, while we’re thrilled to be serving you at the time, please be patient as our team as we works on getting your order shipped as fast as we can.

Currently, it will take 5-10 business days for your order to be process, Canada post shipping is 5-20 business days depending on locations. Custom and back orders may experiences long then 10 day processing.

If you’ve already placed your order, we apologize for the delay. If you have received an email confirmation that it has shipped, please find your tracking number on your email and go to Canada Post's tracker.

Current Estimated Processing Times

Processing Stage 1

IDENTITY Hair Extensions

Estimated Processing Time

5-10 Business Days

Processing Stage 2

Canada Post

Estimated Processing Time

10-20 Business Days

Total Estimated Delivery Time

15-30 Business Days



I placed an order online – why haven't I received my email confirmation?
You should have received your first confirmation email after placing your order – this signifies we have received your order and We are working to get your extensions processed. 

If you don’t see this email in your inbox, please double check your junk mail and spam filters to ensure you are receiving updates.

When will my order be packed and shipped?
You will receive a second email confirmation once your order has been packed. Due to the high volume of online orders, we are experiencing delays with packing orders.

Where do I find my tracking number?
Once your order has been sent for delivery, you will receive your confirmation email with a Canada Post tracking number. Be advised that Canada Post is also experiencing significant delays with providing tracking codes to our customers, but be assured that it will come!


We’re Here To Help.

If we missed your question or there’s something you’d like to share, our Customer Service Team is always here to help! Monday – Sunday email us at

We appreciate your support!